• PigTek Technical Services Rep

    Job Locations US-IN-Milford
    Posted Date 4 months ago(2/5/2018 1:39 PM)
    # of Openings
  • Summary

    Want to be a part of a global, high-tech company that is launching innovative agricultural solutions and experiencing phenomenal growth for themselves and their high performing employees? Enjoy working in an environment where integrity and a passion for success is valued and where people work together to get things done?  


    Then, PigTek has a place for you!    


    Who We Are:


    PigTek® Pig Equipment Group is a division of CTB, Inc., a Berkshire Hathaway Company, and we are a global organization that is providing a unified approach to the global pig industry.  Our collection of well-known brands led by Chore-Time boasts years of success in the pig production industry.  We attribute our success to our company’s ability to offer a broad spectrum of innovative equipment solutions, professional expertise, and the best support and true value to our customers in North and South America.  And with these attributes, we are feeding the world by providing pig producers with industry-leading solutions and products that are Redefining Farm Management   So, as a team member, you will be a strong contributor to our mission in developing new solutions that help feed the world!


    Our Vision: Leadership through Innovation®


    What We Offer:


    • Exciting innovative, collaborative, and family-oriented work environment with work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries
    • Profit Sharing, Holiday Bonus & 401k
    • Excellent Comprehensive Health & Wellness programs
    • Best practice PTO policies and paid holidays
    • Tuition Reimbursement & Dependent Scholarship Program
    • Open communication, recognition programs, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role!

    Specific Responsibilities



    As the Technical Service Representative, you will create, prepare and provide product training, trouble-shooting, and support (both onsite and remote) to customers, dealers, and other stakeholders to maintain customer satisfaction while also growing the business.


    Your Accountabilities in the Role:


    • You will prepare and provide product training to dealers, distributors, and builders for effective technical support to enhance their selling, installation, and trouble-shooting abilities.
    • You will provide phone and field technical support for dealers and end-users to respond to technical issues quickly and effectively.
    • You will create and maintain product manuals and other information so that they stay current with product changes, and new products, to provide optimum resource material for customers.
    • You will manage warranty programs to qualify the warranty process, while also recording information to also evaluate trends for corrective action.
    • You will attend trade shows to network and build relationships, stay current on trends, as well as support our dealer network at these shows.



    • Education: Associates Degree or 2-year Certificate in a Technical field; or an equivalent combination of course work and technical/mechanical experience.
    • Experience: 2+ years of technical experience in diagnosing and repairing power units. Ability to read and understand CAD drawings is also important. Circuitry and control networking (remote PLC coding) would also be helpful.
    • Functional Skills:  Excellent abstract reasoning on handling tough issues from afar; strong analytical and problem-solving skills are also required. Excellent prioritization, organizational and attention to detail are also important in this role.
    • Technology Skills: Excellent PC and software skills are needed to meet the varied electronic needs of the role.
    • Language Skills: Able to listen and respond to difficult situations professionally.  Excellent written, verbal and presentation skills.  Being Bilingual would be a plus but not required.
    • Leadership/Behaviors: Excellent customer-focus and can stay calm in difficult situations. Flexibility and reliability to follow issues or travel overnight where needed is also required. Ability to network and build partnerships is also important in this role.
    • Culture Match: Conceptual thinkers who can take a vision and create better processes and solutions.  Energetic, honest, and high ethical standards.  Enjoys collaboration, being a team player, and leading/participating in continuous improvement sessions.



    Other Important Information:     


    Salary:  Salary is commensurate with proven expertise. 


    This position is eligible for bonus & profit sharing!  And, the compensation will grow as the team member grows!


    Reports To:       VP & General Manager


    Core Hours:  8:00 am – 5:30 pm; typical day is 8-9 hours  


    Typical Work Week:  M-F; some Saturdays and travel required for urgent matters; 42-45 hours a week on average


    Direct Reports:   None


    Travel:   Approximately 30%. Must be able to travel anywhere in North and South America.                                                                                                                     





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