• Customer Fulfillment Representative - PigTek

    Job Locations US-IN-Milford
    Posted Date 1 month ago(6/18/2018 5:23 PM)
    # of Openings
  • Summary

    This role is located in Milford, IN.

    Want to be a part of a global, high-tech company that is launching innovative agricultural solutions and experiencing phenomenal growth for themselves and their high performing employees? Enjoy working in an environment where integrity and a passion for success is valued and where people work together to get things done?

    Then, PigTek has a place for you!

    Who We Are:

    PigTek® Pig Equipment Group is a division of CTB, Inc., a Berkshire Hathaway Company, and we are a global organization that is providing a unified approach to the global pig industry. Our collection of well-known brands led by Chore-Time boasts years of success in the pig production industry. We attribute our success to our company’s ability to offer a broad spectrum of innovative equipment solutions, professional expertise, and the best support and true value to our customers in North and South America. And with these attributes, we are feeding the world by providing pig producers with industry-leading solutions and products that are Redefining Farm Management™ So, as a team member, you will be a strong contributor to our mission in developing new solutions that help feed the world!

    Our Vision: Leadership through Innovation®

    What We Offer:

    • Exciting innovative, collaborative, and team-oriented work environment
    • Challenging and progressive career development
    • Competitive salaries
    • Profit Sharing, Holiday Bonus & 401k
    • Excellent Comprehensive Health & Wellness programs
    • Best practice PTO policies and paid holidays
    • Tuition Reimbursement & Dependent Scholarship Program
    • Open communication, recognition programs, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role!

    Specific Responsibilities

    What You’ll Do:

    As the Customer Fulfillment Representative, you will manage the order process from start to finish, ensuring customer’s expectations are met.

    Your Accountabilities in the Role:


    • You will receive and process orders from the e-commerce system and from dealers/customers, ensuring that pricing and order details are accurate.
    • You will respond to customer inquiries and resolve any discrepancies in an efficient and professional manner.
    • You will manage the open orders and coordinate any changes, customer preferences, etc. with the related departments to meet customer expectations.
    • You will prepare invoices and distribute daily, ensuring timeliness and accuracy.
    • You will manage the billing cycle, keeping management aware of delinquent accounts or disputes on a timely basis.


    Position Requirements:

    • Education: Associates degree in a related field preferred; or equivalent combination of course work and experience.
    • Experience: 3+ years of experience in Customer Service and order entry within a fast-paced manufacturing environment.
    • Functional Skills: Excellent customer service, invoicing, and data entry skills; good attention to detail with strong organizational, prioritization, and problem-solving skills required within a fast-paced department.
    • Technology Skills: Solid Microsoft office skills; experience in working with internet tools required; experience with an E-commerce and ERP system preferred, but not required.
    • Language Skills: Excellent written and verbal communication skills are required to work with various external and internal customers.
    • Leadership/Behaviors: Self-starter, who can work well through customer matters, especially under pressure. Requires strong interpersonal skills and yet an assertive person to work with customers and dealers on discrepancies, delinquent payments, etc.
    • Culture Match: Need conceptual thinkers who can take a vision and create better processes/solutions. Energetic, honest, and high ethical standards. Enjoys collaboration, being a team player, and leading/participating in continuous improvement processes.


    Other Important Information:


    Salary: Salary is commensurate with proven expertise.


    This position is eligible for bonus & profit sharing! And, the compensation will grow as the team member grows!


    Reports To: Controller/Operations Manager


    Core Hours: 8:00 am – 5:00 pm; Fixed schedule based on customer time zones


    Typical Work Week: M-F; may require overtime. Typically, 40-45 hours per week on average.


    Direct Reports: None


    Travel: Limited (may travel to attend trade shows) 



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