• Customer Service Representative - Brock Grain

    Job Locations US-IN-Milford
    Posted Date 3 months ago(5/2/2018 8:11 PM)
    ID
    2018-2337
    # of Openings
    1
  • Summary

    This role is located in Milford, Indiana.

    Milford is a beautiful Midwest town with affordable living and exceptional school systems.  Milford is just a short drive to several larger cities and attractions (1 hr to Fort Wayne or South Bend, 2 hours to Chicago or Indianapolis, 2.5 hours to Lake Erie and 1.5 hours to Lake Michigan).  This is a great location for anyone looking to end long commutes and live in a scenic area while still maintaining access to big city amenities!  

     

    Want to be a part of a global, high-tech company that is launching innovative agricultural solutions and experiencing phenomenal growth for themselves and their high performing employees? Enjoy working in an environment where integrity and a passion for success is valued and where people work together to get things done?  

     

    Then, Brock Grain Systems has a place for you!    



    Who We Are:

    Brock Grain Systems is a division of CTB, Inc. a Berkshire Hathaway Company and we have a long-standing tradition of demonstrating inspirational leadership in developing, marketing and supporting grain facility solutions worldwide. Our company operates facilities in Indiana, Iowa and Missouri. We are part of the CTB family and have a history going back more than 60 years. Our national and global success comes from our company strength and dependability, innovative solutions, global capacity, and exceptional service. We take pride in our reputation for delivering Brock Solid® reliability and durability – as well as being at the forefront of the worldwide challenge to feed a growing population. So, as a team member you will be part of our mission in developing new technologies to help feed the world!

    Our Vision: Leadership through Innovation®

    What We Offer:

    • Exciting innovative, collaborative, and family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries
    • Profit Sharing, Holiday Bonus & 401k
    • Excellent Comprehensive Health & Wellness programs
    • Best practice PTO policies and paid holidays
    • Tuition Reimbursement & Dependent Scholarship Program
    • Open communication, recognition programs, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role!

    Specific Responsibilities

    What You’ll Do:

    As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process.

     

    Your Accountabilities In The Role:

    • You will process orders from the e-commerce system and from dealers – with an understanding of how the process/systems operates – to ensure orders are complete and accurate.
    • You will answer incoming calls regarding order status, forwarding technical calls (where appropriate), to ensure exceptional customer support for internal/external customers.
    • You will process invoicing ensuring the order is accurate and pricing is correct.
    • You will cross-train with the team to be a backup for other specialty positions.
    • You will process reports, review data, and provide suggestions to help improve the department’s processes and key performance indicators.

    Requirements

    Position Requirements:

    • Education: Associate’s degree in a related field – or equivalent education and experience
    • Experience: 3+ years of customer service experience preferred; but willing to look at a high potential with a degree (Associate’s or Bachelor’s) and 1-2 years’ experience
    • Functional Skills: Customer oriented and supportive, excellent communication skills (written & verbal), accurate with data entry, technical aptitude, and conceptual thinking
    • Technical Skills: Intermediate PC Skills; Excellent Phone skills; Experience with Lotus Notes and CRM experience preferred but not required
    • Other Behaviors: Problem solving, timely and responsive, strong sense of urgency, multi-tasker, flexible and adaptable, and forward thinking
    • Culture Match: Enjoys open communication, takes initiative to find solutions, team player, ability to respectfully share information to help develop and adhere to best practices, and the ability to work in high volume areas. 

     

    Other Important Information:

     

    Salary:  Salary is commensurate with proven expertise.

     

    This position is eligible for bonus & profit sharing!  And, the compensation will grow as the team member grows!

     

    Reports To:    Customer Service Manager

     

    Core Hours:   8 am – 6 pm (schedule can be flexible; will work approx. 8 hours within this timeframe)

     

    Typical Work Week:  M-F; some weekends and overtime may be required; 45 hours a week on average

     

    Direct Reports:    None

     

    Travel:   Minimal – if any          

    Options

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