• CAT2 Jr. Implementation Specialist

    Job Locations US-AR-Conway
    Posted Date 2 weeks ago(2/1/2019 2:26 PM)
    # of Openings
  • Summary

    This role is located in Conway, Arkansas - A beautiful area located in the most populous area of Central Arkansas, with regional shopping, education, healthcare, sports and the cultural hub for the surounding areas.  This is a great location for anyone looking for a lower cost of living while enjoying extensive metropolitan amenities! 



    Want to be a part of a global company that is launching innovative software solutions and experiencing phenomenal growth for themselves and their high performing employees? Enjoy working in an environment where collaboration and excellence is valued and where people make the real difference? 


    Then, CAT Squared has a place for you!    


    Who We Are:


    CAT Squared is a subsidiary of CTB, Inc., a Berkshire Hathaway Company, and specializes in innovative software solutions designed specifically for the food industry including beef, pork, chicken, turkey, seafood, produce, and other handling facilities.  The CAT Squared software provides real-time data collection for complete “farm-to-fork” traceability that creates efficient and quality operations for every customer!  CAT Squared is a service-oriented company with long-lasting partnerships – where customers and team members always come first!  And, with over approximately 25 years of service, CAT Squared is one of the leading partners in food processing technology globally.  And so, as a team member, you will be a huge part in the organization’s mission to help feed a hungry world!


    Our Vision: Leadership through Innovation®


    What We Offer: 

    • Exciting innovative, collaborative, and team-oriented work environment
    • Challenging and progressive career development
    • Competitive salaries
    • 401k Plan with Employer Matching Contributions
    • Excellent Comprehensive Health & Wellness programs
    • Best practice PTO policies and paid holidays
    • Open communication, recognition programs, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    Specific Responsibilities

    What You’ll Do:


    As the Jr. Implementation Specialist, you will support aspects of the implementation process, client training of software installs, and configuration of software settings to ensure client goals are achieved, in a safe and effective manner.


    Your Accountabilities in the Role:

    • Attends client meetings, configures software settings, and assists with the onsite install and validation to ensure alignment to the client requirements and proven functionality.
    • Collaborates and assists with other project coordination needs to ensure client project scope and timeline goals are achieved.
    • Provides effective onsite or online training to end users of the software and processes to ensure the end user can utilize the full functionality of the products.
    • Assists with client support issues and troubleshooting, as needed, to ensure client’s on-going needs are met.
    • Performs support documentation updates and maintenance, as needed, to ensure effective and accurate documentation.
    • Performs testing of prototype software during release cycles to ensure applications are functional and validated.


    Position Requirements: 

    • Education: Bachelor’s Degree in Related Field (Business, Animal Sciences, Process Engineering, Software Engineering) or equivalent; will consider a combination of coursework and experience. Can teach the Software Aspects.
    • Experience: 3+ years’ experience within a Food Processing manufacturing, manufacturing, or distribution setting with experience supporting software implementation projects preferred; prior knowledge/experience of plant processing and how related industry solutions work is required.
    • Certification(s): HACCP (Hazard Analysis Critical Control Points – Food Industry Standard) Certification & Six Sigma Certified preferred but not required
    • Functional Skills: Excellent organizational skills with a high attention to detail and a strong ability to manage and prioritize multiple projects and due dates; excellent analytical and problem-solving skills to implement and configure effective software solutions.
    • Technology Aptitude/Skills: Solid PC, Microsoft Word/Excel, & Software Application skills (using ERP/MES systems); solid Windows, connecting computers with other devices, mobile device knowledge; high level of comfort learning new technologies and software. Microsoft SQL server knowledge would be a plus but not required.
    • Language Skills: Excellent verbal and written communication skills, along with excellent listening, teaching and presentation skills are needed to effectively communicate and train the customer.
    • Leadership/Behaviors: Self-motivated, self-starters who have a background of managing their work/results on their own; requires excellent customer-focus who can listen, apply solutions, and validate system needs; excellent teamwork and collaboration. Ability to work in a fast-paced, high pressure environment and meet tight deadlines is also needed for the role.
    • Culture Match Behaviors: The right person will be a conceptual thinker to meet the client’s vision, who is flexible and has a natural ability to adapt to change and be motivated to grow in their career as the company grows.


    Other Important Information:     


    Salary:  Salary is commensurate with proven expertise.  (salaries not posted or put in job postings)


    And, the compensation will grow as the team member grows!


    Reports To:  Technical Project Manager                                                                                                               


    Core Hours:  8:00 am – 5:00 pm (some additional time during the week or weekend to meet project goals)


    Typical Work Week:  M-F; with approximately 45-50 hours a week on average


    Direct Reports:  None


    Travel:  Limited


    Work Conditions:  Lifting up to 20 lbs


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